| 1 |
when I received goods, if there is subtle color differences between previous same artwork orders. Wh |
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| Products are made in the joint offset print production. Therefore, the joint offset operations may be subtle color changes. If you want accurate colors along with color samples and order please single plate offset printing. |
| 2 |
After receipt of product if there are differences and work files, what should I do? |
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| Art work files shown on the monitor is shown as an RGB color mode. After printing the color is different on the screen. This difference isn't the mistake of printing, the eye is an optical illusion. In addition, there is a difference with the color output from print. |
| 3 |
After error How do I return goods? |
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| When an error occurs after receiving products, please contact our representative. Must be returned within normal fee is more than our shipping cost. If you want to return, shipping costs will be charged to you. |
| 4 |
When can I do to cancel the order? |
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| Orders received after the completion of the work will proceed on the same day. Within 2 hours after receipt of order modification or cancellation of an order must be made. Depending on the progress made in our manufacturing processes to the needs of the customer to cancel the operation by the case, our progress must pay the amount spent to stage. |
| 5 |
What is the production turnaround time? |
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| Production turnaround time for each products list is displayed. If you need an additional process, will be added more days during the production turnarount time. |
| 6 |
what should I do for reordering previous orders? |
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| We have six months to keep production files. Therefore, when reorder a previous order, please give order number, date, file name, etc. We do not provide all modification of the file. |
| 7 |
Can I change the artwork files after reveived confimation email of order? |
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| If you have more orders in the file, please contact us. If this happened is not making changes. |
| 8 |
How to check the progress of orders? |
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| Orders can be identified in order management. Concern of work in progress and will be displayed. For more information, please contact us. |
| 9 |
What should I do to process my order more quickly? |
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| For faster order processing without delay, we need a accurate order information and the final shipping address, payment processing faster than you are making progress. Also, when working with files, I noticed in our work notices. Files and consider setting a work in progress to determine the printing operation can reduce the time delay. We always do our best for fast and accurate process. |
| 10 |
Is there any other charges to the amount of products and the cost of shipping? |
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| The final amount is the product price and shipping. In addition, absolutely no hidden cost. (add a fair amount of the products included in the price) |
| 11 |
When trying to order multiple items simultaneously, what should I do for it? |
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| Job Name from the desired product, quantity, order information and choose carefully and to order click on the shopping cart will be saved. When you select additional items in the same way trolley is stored in several cases. Order from Shopping Cart, select the Select All or part of the order and simultaneously is possible. Now they must be shipped to the same address and shipped to another address if you need to order separately. |
| 12 |
How do I request a product quote? |
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| Please request a quote, we will answer in no time. |
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Frequently Asked Questions 