| 1 |
What should I do if I want to print Rich Black? |
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| K100% is pale black. If you want a dark black C60% + M40% + Y40% + K100% will use. |
| 2 |
What can I do better to print? |
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| Necessarily need to work with CMYK color mode and resolution of images when using more than 300dpi is recommended for use. Presented as the way others work with the print issue is not responsible for the company. |
| 3 |
If the file has encountered a problem How do I upload a new file? |
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| If you have a typo in the file must be uploaded again on order management or deletion from the file. If you need to reorder production has been started, the reorder cost will be charged. |
| 4 |
What is the size of the file containing the bleed? |
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| Products listed in the size of the operation, including the bleed size. After the offset printing, so the Foundation work with the file size when working with bleed should work. |
| 5 |
What file formats (software) do you receive? |
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| The file format was create outline illustrations in CMYK mode files, Photoshop format. In addition, PDF files are including fonts available. Certain items must be working as illustrations. Before upload art work files you should make sure the file. |
| 6 |
How to order and file setup for custom sizes? |
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| The files for order custom sizes must be at work as you must work with bleed. Bleed is recommended at least 0.1 "(2.5mm) or more and use CMYK, images at 300dpi is recommended. |
| 7 |
Is there a fixed period of error requests |
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| Error of the product after receiving the request must be made within two weeks. 2 weeks elapsed product is not in the error handling. Received from the company's printing error occurred in the reorganization are not charged, but the file, order, mistake, an error rework costs. Customer will be charged. |
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Frequently Asked Questions 